Terms & Privacy

Fair, clear, and written in plain English.

1. Overview

NorthFlow Studio (“we”, “our”, “us”) provides creative and content services. By subscribing to or purchasing our services, you (“the client”) agree to the terms on this page.

2. Services & Scope

Each plan includes a defined monthly scope (posts, visuals, captions, summaries). If a request falls outside your plan, we’ll quote before proceeding. You approve content before it goes live.

3. Payments

  • Plans are billed monthly in advance on your billing date.
  • Late or failed payments may pause delivery until resolved.
  • No long‑term contracts — cancel anytime before your next renewal date.

4. Refunds, Pauses & Cancellations

  • You can pause or cancel **anytime before your next billing date**.
  • Once a new billing cycle begins and work has started, **refunds aren’t available** — but we’ll complete what’s been paid for.
  • You can pause your plan for up to **two consecutive months** by giving at least 48 hours’ notice before renewal.
  • Refunds are only available if **no deliverables have been created** (e.g., you cancel within 24 hours of payment and work hasn’t started).

5. Revisions & Approvals

  • Reasonable revisions within your plan are included; request them within seven (7) days of delivery.
  • Major creative changes or out‑of‑scope requests may require an upgrade or extra fee.
  • If no feedback is received within seven days, content may be considered approved for scheduling.

6. Ownership & Usage Rights

  • Once full payment for the month is received, you **own all final deliverables**.
  • We may showcase non‑sensitive work in our portfolio unless you request otherwise in writing.
  • You’re responsible for lawful use of the content on your channels.

7. Communication & Turnaround

  • Typical first-draft turnaround: **3–5 business days**.
  • We communicate during UK business hours via email or your chosen channel.
  • We’ll notify you of any holiday impacts in advance.

8. Confidentiality

We treat all client assets and information as confidential and won’t share them without permission.

9. Privacy

We collect only the information you provide (e.g., name, email, brief) to deliver our services. Your data will never be sold or rented. You can request deletion by emailing hello@northflowstudio.co.uk.

10. Cookies

Our site may use minimal cookies (e.g., analytics) in the future to improve performance. If enabled, you’ll be notified with options to manage preferences.

11. Liability

We aim to improve performance but can’t guarantee specific results (reach, clicks, conversions), as these depend on external factors like platform algorithms and audience behavior.

12. Fair Use & Respect

We reserve the right to end a project or refuse service where communication is abusive or discriminatory. Any prepaid balance for work not started will be refunded.

13. Legal & Jurisdiction

NorthFlow Studio operates under UK law. Disputes fall under the courts of England and Wales. These terms may be updated from time to time; last updated October 2025.

14. Contact

Email: hello@northflowstudio.co.uk